Shipping + RETURNS

If you would like to return an item, return within 7 days after receipt.

Email info@willowmorestudio.com to facilitate the return process. Include your name, invoice number and the reason for the return.

Please note that shipping fees are not refundable. Customers will receive a return waybill however are responsible for the costs related to returning the merchandise. Items cannot be returned damaged or worn, must be in the original packaging and in a suitable condition for resale.

Big furniture items are non-returnable and ship with 4 - 6 weeks. Some items sourced from distant locations may have a longer delivery timeframe but most regular sized items will be prepared for shipping within 2 - 3 weeks. Expect deliveries during regular working hours. A tracking number will be provided.


SIZING

Sizing is usually specified as either Small, Medium, Large, S/M, M/L or One Size.

As a general rule you can apply the following:

Small - sizes 0 - 6 or Chest +-35” Waist +- 29'‘ Hips +- 37.5'‘

Medium - sizes 6 - 12 or Chest +-37” Waist +- 31'‘ Hips +- 39.5'‘

Large - sizes 8 - 14 or Chest +-39” Waist +- 33'‘ Hips +-41.5'‘

One Size - sizes 0 - 14 (unless specified otherwise)

S/M - fits both small or medium

M/L - fits both medium or large